Customer Support

The SNS Customer Support Center is committed to the success of our clients throughout the globe. We acknowledge the fact that post implementation Support is very critical for the smooth running of your warehouse operations; Therefore we make every possible effort to ensure that our customers are satisfied and their support requests are resolved in a timely manner.

Standard Support Plan

With our Standard Support Plan, you will receive support for all incidents, 5 days a week, during your local working hours.

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Standard Support Plan

With our Standard Support Plan, you will receive support for all incidents, 5 days a week, during...

Premium Support Plan

Go for our Premium Support Plan and you will receive all the benefits of the Standard Support Plan with extra features such as 24x7 critical incident coverage, complimentary system assistance and more.

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Premium Support Plan

Go for our Premium Support Plan and you will receive all the benefits of the Standard Support Plan...

Elite Support Plan

Sign-up for our Elite Support Plan and you will receive all the benefits of both Standard and Premium plans, in addition to a full server and database management service, access to SNS public courses and many more.

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Elite Support Plan

Sign-up for our Elite Support Plan and you will receive all the benefits of both Standard...

Support Plan Feature Comparison

Standard Support Plan Premium Support Plan Elite Support Plan
Online Support Portal
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Technical Support Representative
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Customer Advocate Representative
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Online Support Reports
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Phone Support Access
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Automated Escalation and Notification
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Unlimited Incidents
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24x7 Critical Incident Support
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Complimentary System Assistance
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Free Days of Development
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Installation de Systèmes Gratuite
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Access to Senior Level Support
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Personnel Recruitment Assistance
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Server Management Service
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Database Archiving Services
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Access to SNS Public Training
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Live System Monitoring
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Yearly System Assessment
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