SNS Premium Support Plan

Keeping Things Moving

Premium Support Plan

SNS’ Premium Support Plan provides all of the benefits included in the Standard Support Plan, but with additional features such as 24x7 critical incident coverage and complimentary system assistance.

24X7 CRITICAL INCIDENT SUPPORT

With 24x7 support we will respond to
your critical issues at any time.

COMPLIMENTARY SYSTEM INSTALLATION

Our system administration team will
perform a new system installation
annually.

COMPLIMENTARY SYSTEM TRAINING

System training and assistance up
to a pre-agreed number of hours per
year is available and includes system
configuration; master data upload; and
solutions to functional queries.

FREE DEVELOPMENT DAYS

Subject to a predefined agreement, you
will benefit from free development days
to apply changes that will benefit your
warehouse operations.

RECRUITMENT ASSISTANCE

Our recruitment consultants will be
available to assist in recruiting the best
supply chain and logistics professionals.

SENIOR LEVEL SUPPORT

Where necessary, your Customer
Advocate will coordinate meetings
with senior technical support and
development resources to discuss
repeating incidents, system performance
or other non-resolved issues.

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Standard Support Plan
Receive support for all incidents, five days a week during your local working hours.
Elite Support Plan
Full server and database management service, access to SNS’ public training course and more

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