• Bachelor’s degree in Computer Science or Engineering.
• Fluent in Arabic and English, French is a plus
• Knowledge of Java and SQL (Oracle or SQL Server)
• Knowledge of High-level programming Language (Preferably Java)
• Knowledge of SQL or Oracle .

MAIN DUTIES

• Develop, test and debug system customization using various software platforms including Java or .Net and using the Oracle or Microsoft SQL relational databases to match any changes required by the customer.
• Understand the design specification and timeline estimates for assignments and consult the Project Manager to resolve any perceived discrepancies.
• Follow test control procedures as developed by the Project Manager or Senior Technical Consultant.
• Perform implementation activities, as directed by the Senior Technical Consultant or Project Manager.
• Learn the customers’ business in order to provide functional and operational expertise.
• Recommend software configuration or modifications to simplify and reduce operating time and costs.
• Provide software development estimates for client requested modifications or software fixes.
• Provide customer with support services as directed by the Customer Support Manager.
• Resolve technical problems reported on the software by customers or QA team and develop necessary system patches.
• Develop advanced knowledge in supply chain and logistics to provide adequate advice to customers.
• Manage client relations by providing technical support, suggesting functional enhancements and delivering other customer services.
• Develop positive working relationships with clients and internal support resources.
• Recognize and suggest potential customizations and operational development for client's current business operations.
• Build integration to 3rd party systems and devices.
• Complete system installations as required.
• Conduct Technical trainings to SNS customers.

Possess strong technical skill sets that will enable him to perform a multitude of tasks in the areas of hardware installation, software installation and a day to day support for desktop and laptops.

In addition, the candidate will be responsible for Planning and Budgeting of the Hardware and Software Platforms.

MAIN DUTIES

• Installation of SNS products on Desktops and Laptops for all SNS staff.
• Recommending appropriate improvements to SNS Laptops and desktop environments.
• Support of all internal technical infrastructures.
• Involved in establishing the license requirements for all internal 3rd party application packages.
• Uses established documentation requirements for all internal installations and recommend appropriate improvements and amends documentation.
• Provides basic training for SNS staff on configuration, deployment, upgrades, backup and restoration of all internal 3rd Party applications, operating systems and tools.
• Has troubleshooting skills for system configuration, network and other problems and is able to recommend solutions that minimize user risks in the network and dialup environments.
• Ensures all time and expenses are submitted in accordance with SNS standards
• Responsible for on the job mentoring and coaching of SNS staff and customer staff in both technical and functional matters related to all 3rd party packages used.
• Responsible for the purchase of any required Hardware or Software for the Group.
• Developing and maintaining a working knowledge of SNS applications.
• Implement of Annual Maintenance Contracts for the Hardware as per requirement.
• Developing & Implementing Hardware / Software Policies for the Company.
• Developing & Implementing Security Policies for the Network, Data of the Company.
• Documentation & tracking of changes made in the in-house software and or Third-Party supplied software, and reviewing the documentations written by others that describes installation and operating procedures.
• May assist in the creation of training material and may be needed to conduct training courses.
• Other duties as assigned.

• Bachelor’s degree in computer science, Engineering or related field.
• Very high ethics and strong values.
• 4-5 years of experience as a technical consultant or similar position.
• Adequate knowledge in Warehousing Operations and Supply Chain.
• Strong knowledge of SNS Supply Chain Software architecture, language and development.
• Excellent written and verbal communication skills.
• Ability to communicate effectively in English.
• Ability to travel up to 50% yearly. 
• Good personality and a team player.
• Willingness to work overtime. 

• Knowledge of High-Level Programming Languages (Preferably Java)
• Knowledge of SQL or Oracle.