1. JOB FUNCTIONS
The project manager is the single point of liaison with the customer project team, he orchestrates all project activities and tasks. Responsible for attending all project and steering committee meetings, it’s the project manager’s role to supervise all on-going project tasks, conduct carry risk analyses and deliver status reports.
2. MAIN DUTIES
- Guide customer in risk management and mitigation for entire implementation plan.
- Perform on-going risk analysis.
- Must be proactive in identifying critical business, technical, and/or operational issues and then drive issues to closure.
- Develop and mentor project team members.
- Act as primary contact for day-to-day management of the implementation.
- Provide all project management services for the implementation including: Project Planning; Resource Planning & Management; securing support needed from SNS resources; Project Financial Control; Business consulting.
- Manage communication and expectations, providing timely status reports and regular project review meetings.
- Customer training including end-user and system administrator.
- Thoroughly test all software customizations verifying consistency of customer-generated data and provide quality checks of all deliverables.
- Ensure that all SNS standard procedures are being properly followed by the project team members.
- Generate additional services by proposing out-of-the box solutions and by establishing close communication channels with existing customers.
- Participate in sales presentations and demonstrations.
- Coach, mentor and support the project team members to deliver timely and high standard solutions in a professional manner to customers.
- Be a role model to the CS team members when it comes to SNS values and HR procedures.
3. PREREQUISITES
- 7+ years project management experience in software implementations
- PMP Certified
- Fluent in English, French and Arabic
- Excellent analytical, problem solving and communication skills
- Excellent problem-solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical.
- Very strong written, verbal and non-verbal communication skills with internal and external customers.
- Experienced at presenting complex information to individuals and small groups.
- Ability to travel up to 80% yearly.
- When installing and traveling to client site, most work is done in a warehouse. At this time, general mobility with capability to climb, crawl and maneuver in restrictive areas may be necessary.
- Good personality and a team player.
- Willingness to work overtime.