Operational Consultant

The Operational Consultant provides technical support to Project Managers and clients in terms of identifying technical requirements and delivering configured and tested Supply Chain solutions.

Responsibilities include working on-site with clients from initial project stages through training, system configuration, testing and until go-live.

Operational Consultants play a significant role in the areas of analysis, data gathering, client support, consulting, innovation and software testing and training.

Main Duties

  • Document functional and non-functional requirements based on interactions with customers.
  • Create functional design documents and prototypes based on analysis of requirements.
  • Write detailed functional specifications meeting the SNS standards.
  • Review and test completed modifications for functional accuracy.
  • Provide training for customers and internal resources.
  • Estimate/plan activities and efforts associated with functional requirements.
  • Perform system configuration tasks.
  • Participate in information gathering and business review sessions with customers to understand overall project goals.
  • Assist Customer Support team with issue resolution.
  • Support the business development initiatives in generating additional services by proposing out-of-the box solutions and establishing close communication channels with existing customers.
  • Participate in sales presentations and demonstrations.
  • Write user manuals and configuration documents.


  • Bachelor degree in MIS, Industrial Engineering, Computer Engineering or related field.
  • Very high ethics and strong values.
  • Excellent analytical, problem solving and communication skills.
  • Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical.
  • Very strong written, verbal and non-verbal communication skills with internal and external customers.
  • Strong presentation and training skills.
  • Ability to travel up to 75% yearly.
  • When installing and traveling to client site, most work is done in a warehouse. At this time, general mobility with capability to climb, crawl and maneuver in restrictive areas may be necessary.
  • Willingness to work overtime.
  • Supply Chain and Logistics knowledge is a plus

Technical Prerequisites

  • Knowledge of Database and SQL
  • Knowledge of Software and Application concepts