SNS Elite Plan

Keeping Things Moving

Elite Support Plan

SNS’ Elite Support Plan includes everything contained within the Standard and Premium Support Plans in addition to a full server and database management service, access to SNS’ public training course and more.

ACCESS TO TRAINING

Your team can attend selected SNS training courses free of charge.

ANNUAL ASSESSMENT

On an annual basis, a dedicated SNS consultant will assess your current operations and validate processes and system modules.

DATABASE ARCHIVING SERVICES

To ensure your system is always running
at maximum efficiency, we will maintain
your database throughout the year with:
  • Scheduled archiving to purge
  • transactional data
  • Resizing and shrinking of database
  • files
  • Re-indexing and statistics update for
  • tables

LIVE SYSTEM MONITORING

Installed on your servers to monitor your
database engine, your application server,
and other modules that are in use at your
premises, the solution will immediately
alert you and our support team on
potential system performance issues,
thus optimising system availability.

SERVER MANAGEMENT SERVICE

Monitor, report, and respond to conditions that impact operations normal including:
  • Monitoring and maintenance of system
  • and integration databases
  • Execution of health checks related to
  • data consistency in the system
  • Monitoring of application logs and
  • supporting components services
  • Recommending and implementing
  • high availability and disaster recovery
  • plan for your system

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Standard Support Plan
Receive support for all incidents, five days a week during your local working hours.
Premium Support Plan
Provides all of the benefits included in the Standard Support Plan, but with additional features

OUR PARTNERS

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31 Oct, 2020
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